Arrozcarolina values the privacy of visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, products, and services in the United States. By engaging with our site or communicating with our team, you acknowledge and accept the practices described here.
Information we collect may include contact details, such as name, email address, phone number, and shipping address, along with order history, preferences, and communications with our support team. We also collect technical data, including IP address, device identifiers, browser type, pages viewed, referring URLs, and interaction timestamps. Certain data is gathered through cookies or similar technologies that help us understand usage patterns and improve functionality.
We use collected information to operate the site, process orders, arrange delivery, provide customer support, and personalize product recommendations. In addition, we analyze aggregated usage to enhance performance, troubleshoot issues, and develop new features. When you request updates or marketing communications, we may send messages about promotions, product launches, or design tips, and you can opt out from these communications at any time.
We share information with service providers that assist with payment processing, order fulfillment, logistics, analytics, and communications. These providers are expected to safeguard information and use it only for services performed on our behalf. We may also disclose data when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our customers, partners, team, or the public.
Data security is a priority. We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, or misuse. Despite robust measures, *** method of transmission or storage can be guaranteed as entirely secure, and we encourage you to use strong passwords and protect your devices.
Your choices include the ability to access, correct, or delete certain information, subject to applicable laws. You can manage email preferences by following unsubscribe links in our messages. Most browsers allow you to control cookies through settings that limit or remove them. If you disable certain features, some site functionality may be reduced, though essential operations such as browsing and contacting support should remain available.
We retain personal information for as long as needed to fulfill the purposes described in this Policy, including legal, accounting, or reporting requirements. Retention periods are determined by the nature of the data, the purposes for which it is processed, and applicable legal obligations. When retention ends, information is deleted or de-identified according to reasonable standards.
Our website is intended for a general audience. We do not knowingly solicit data from children under the age of thirteen, and we encourage parents and guardians to monitor online activity. If we learn that a child’s information has been submitted, we will take steps to remove it in a timely manner.
The site may contain links to resources or platforms operated by third parties. Those properties are subject to their own policies and practices. We recommend reviewing the privacy statements of any external property you visit to understand data handling and available choices.
From time to time, we may update this Policy to reflect operational, legal, or regulatory changes. When updates occur, we will modify the effective date and, where appropriate, provide additional notice. Your continued use of our site after an update indicates that you have reviewed the changes.
If you have questions about this Policy, please contact us at (415) 702-8394 or email our team at privacy@arrozcarolina.com. You can also write to Arrozcarolina, 600 Market St, San Francisco, CA 94104, United States. We will respond within a reasonable timeframe and work to address your inquiry thoroughly.
